Shipping/Return Policy

Shipping Policy - the basics

You can return your purchase for up to 14 days from the purchase date.

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Products must be in the condition you received them.

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We will provide you with a prepaid return label when you contact us to initiate the return. If the purchaser chooses to ship the item, he/she is responsible for the return shipping which must include a tracking number and insurance to ensure delivery. Please include your name and order number inside the package.

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Once your return is received and inspected by our Customer Care Team (usually within 72 hours of receipt), `your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.

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Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

As part of our 14 day return policy, all returns will need to be received and processed by our warehouse within 14 days of purchase.

Refund Policy

Please allow 2-3 business days for order processing. You will be notified by email when your order has been processed and shipped out. At that time you will also receive the tracking information.

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Prolific Watch Company purchases are shipped using USPS Mail. If USPS Priority Service is selected, transit time is 2 - 3 business days for US domestic orders.

Most small accessories are shipped via USPS First Class Mail.